Reference

Terms That Cover Your Account on a1688

These terms set out what you agree to when you open and use an account on a1688. Access and eligibility depend on your local law and the regions we currently serve — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredSubject to eligible regions
a1688 Terms That Cover Your Account on a1688
HOW WE OPERATE

How a1688 Handles Your Account Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, wallet verifications, and support history. You can request a summary of the data we hold by contacting support with your account ID. We do not sell your personal data to third parties. Payment details entered during a bKash, Nagad, or Rocket transaction are processed through the respective payment rail and are not stored on our servers beyond what verification requires.

Data Retention Account and transaction data is kept for the period required by applicable law. After that window closes, records are deleted or anonymised on a rolling schedule.
Account Security Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will suspend the account while we investigate.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No tracking cookies are placed without your consent.
Requesting Changes To correct your registered details or request data deletion, contact support in writing. We aim to process verified requests within a reasonable timeframe under applicable law.
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you want to raise a terms-related concern, our support team handles account and policy questions directly. Reach out through any of the channels below and include your registered account ID so we can respond accurately.

Live Chat Open the chat widget from your account dashboard. Available for account and terms queries during our active support window.
Email Support Send your terms or account question to our support address. Include your account ID and the specific clause you are asking about.
Help Centre Our help pages cover common terms questions — account suspension, wallet rules, and eligibility. Check there first for a quick answer.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms work in practice.

These terms apply to anyone who opens an account on a1688. Eligibility depends on your local law and the regions we currently serve — access is not available everywhere.

We may update terms when our services change. We will notify you via your account dashboard before changes take effect. Continued use after that period means you accept the update.

Breaches — such as sharing account credentials or using a payment method not registered to you — may result in account suspension. We will contact you through your registered details before taking action where possible.

Contact support via live chat or email with your account ID and a description of the issue. Our team reviews terms disputes and responds through the same channel you used to contact us.

Yes. Where Bangladesh law or regional regulation conflicts with any clause here, local law takes precedence. These terms do not limit any rights you hold under applicable local legislation.

Send a written request to support with your account ID. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe under applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.